Frequently Asked Question
The Password You Sent Me Does Not Seem to Be Working
Last Updated 9 months ago
- The password we sent you will only be able to be used one time. The first time you login using it, you will be sent to a password recovery information page where you will enter a recovery email and cell phone number. After that, you will be prompted to change your password to something you choose. If you got as far as changing your password and your new password does not work, please email techstartup@lexingtoncatholic.com and explain your situation.
- If you have never been able to use the password sent to you, please make sure you are using xxxxxxxx@lexingtoncatholic.com as the login name. (That information should be in the email we sent you). Then, double check the password you typed is correct paying extra attention to the upper/lower cases. If that still doesn’t work, then send an email to helpdesk@lexingtoncatholic.com with a subject line of BROKENPASSWORD (all upper case). You will receive a bounce message saying you are not authorized to open a ticket but if the subject line of your email was BROKENPASSWORD (all uppercase) we will see it and determine the best course of action. Please provide what point in the login process you ran into problems and the error message you received (screen shots are great for helping us get you going quickly).